Five Recommendations When Providing Learning and Development Feedback Feedback. I once had a manager who told me that "feedback is a gift and you should receive it as such." Interestingly, the mantra stuck with me years later. In the Learning and Development space, we constantly receive feedback. From our clients, production, end users, and [...]
A Lesson on Customer Service Recovery from Outer Furniture I’ve been doing customer service and sales training for a long time. So long that “they” say not to put the length on my profile for fear I might have age discrimination. Sigh. My family cringes when there is a customer service issue, and I [...]
Pre-call Planning Isn't Just for Sales The Request The other day I got a meeting request from a person who filled out my web form on my website. Simple enough. I used the power of Google and searched out who this person was and what his company was (they do eLearning development). My guess [...]
Are ethics absolute or relative? Recently I was asked if I thought ethics were absolute or relative. Very few things are absolute as so many things come into play - culture, demographics, social environment to name a few. Kind of like the notion of common sense. What is common for you might not be [...]
“Things may come to those who wait, but only the things left by those who hustle.” – Abraham Lincoln
“Have your own definition of success...so you can fulfill your dreams, not someone else's expectations of your dreams.” – Elliot Fletcher
“There’s going to be enough people in life that try to limit what you can do… Don’t limit yourself.” Lorraine Wagner
The beautiful thing about learning is nobody can take it away from you. - B. B. King
If you obey all the rules, you’ll miss all the fun. ~ Katharine Hepburn Indeed, we don't advocate for breaking ALL rules, and some are there to prevent you from dying. But how often do you hold back because you were bound by the rules? What ties you down that prevents you from doing [...]
Involve Learners in Training “Tell me and I forget, teach me and I may remember, involve me and I learn.” - Benjamin Franklin This quote is used a lot when we talk about instructor-led training. Involving learners (the participant) is critical. When developing learning lead by an instructor, it is important to have the [...]