Five Recommendations When Providing Learning and Development Feedback
Five Recommendations When Providing Learning and Development Feedback Feedback. I once had a manager who told me [...]
A Lesson on Customer Service Recovery from Outer Furniture
A Lesson on Customer Service Recovery from Outer Furniture I’ve been doing customer service and sales training [...]
Pre-call Planning Isn’t Just for Sales
Pre-call Planning Isn't Just for Sales The Request The other day I got a meeting request from [...]
Are ethics absolute or relative?
Are ethics absolute or relative? Recently I was asked if I thought ethics were absolute or relative. [...]
Quote of the Day – Don’t wait, it’s better to hustle
“Things may come to those who wait, but only the things left by those who hustle.” – [...]
Quote of the Day – Have your own definition of success
“Have your own definition of success...so you can fulfill your dreams, not someone else's expectations of your [...]